Returns
This is an English translation provided for convenience. In the event of any discrepancy, the Slovenian version shall prevail.
Returning goods
The consumer has the right to return goods for any reason within 14 days of receiving them. To do so, the consumer must notify the company in writing of the withdrawal from the contract at the contact email address: trgovina@assportoutlet.si. The contract withdrawal form is available HERE. The consumer must then return the goods to the company within 14 days of the written notice of withdrawal from the purchase, and bears the direct costs of returning them. The goods must be undamaged and unused, in their original packaging. A copy of the order must be enclosed. The seller will refund the full purchase price (excluding postage) as soon as possible, and no later than 14 days after receiving the consumer's notice of withdrawal from the purchase.
Returning goods as a complaint
If goods bought in the As Sport Outlet online shop do not have the properties promised by the seller, or if the seller sent the wrong products, in the wrong quantity or colour, or the goods otherwise differ from the buyer's order, the buyer may lodge a complaint about the goods. The complaint form is available HERE.
Returning damaged parcels
If the parcel is physically damaged, contents are missing or it shows signs of having been opened, the buyer must start a complaint procedure with Pošta Slovenije or GLS. Together we will make sure the complaint is resolved as quickly as possible.
Part of the general terms and conditions of the AS Sport Outlet online shop. The full text is available on the Terms and Conditions page.
Returns FAQ
Yes. Within 14 days of receipt, notify us in writing of your withdrawal from the contract at trgovina@assportoutlet.si (the form is on the Returns page) and return the goods within 14 days of your notice. The goods must be undamaged, unused and in their original packaging, together with a copy of the order; the direct cost of the return is borne by the customer. We refund the purchase price (excluding shipping) within 14 days at the latest.
If the product does not match your order (wrong product, quantity, color …), you can file a complaint — the complaint form is on the Returns page.
If the package is physically damaged, has missing contents or shows signs of having been opened, file a complaint with the delivery service (GLS). Together we will make sure it is resolved as quickly as possible.
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