Legal

Terms of Business

The terms of business of the online store Okmal d.o.o. comply with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

Accessibility of Information

The provider undertakes to always provide the customer with the following information:

the identity of the company (company name and registered office, registration number),
contact details enabling the user to communicate quickly and effectively (email, telephone),
the essential characteristics of the goods or services (including after-sales services and warranties),
availability of products (every product or service offered on the website should be available within a reasonable time),
terms of delivery of the product or performance of the service (method, place and deadline of delivery),
all prices must be clearly and unambiguously determined, and it must be clearly shown whether they include taxes and transport costs,
method of payment and delivery,
time validity of the offer,
the deadline within which withdrawal from the contract is still possible and the conditions for withdrawal; in addition, whether and how much it costs the customer to return the product,
explanation of the complaint procedure, including all details of the contact person or customer service.

Prices

All prices are in EUR and include value added tax (VAT). Prices are valid at the time the order is placed and have no predetermined validity period.

Despite extraordinary efforts to provide the most up-to-date and accurate information, the price information may occasionally be incorrect. In this case, or if the price of an item changes during order processing, As Sport Outlet will allow the customer to withdraw from the purchase or offer another suitable solution to the mutual satisfaction of both parties.

The sales contract between the provider and the customer is concluded at the moment the provider confirms the order, whereupon the customer receives an electronic message about the order status. From this moment, all prices and other terms are fixed and apply to both the provider and the customer.

* Prices in the online store may differ from the prices in our physical store at Celovška c. 172 in Ljubljana.

Purchase Steps

The contract is concluded exclusively in the Slovenian language.

You can order items as a registered or unregistered user 24 hours a day, every day of the week. When you decide to purchase an item and select its option, if possible, add it to the shopping cart by clicking the button »Add to cart«. You can add any number of items to the cart and remove them whenever you wish. When your cart contains the selected items, click the button »Checkout«.

Step 1: Cart review

In the first step, an overview of the cart is displayed. Here you can also remove products or change their quantity. If you wish to empty the cart, click the button »Empty cart«. If you are interested in other products, you can return to the store by clicking the button »Back to store«. You can also add a note to each product, which will be visible later when your order is processed. If you are sure about your purchase, click the button »Continue«.

Step 2: Choice of payment and delivery method

In this step you select the payment and delivery methods.

Step 3: Review and confirmation of the order

In this step you have an overview of the entire order with all purchase details. To continue, you must confirm that you agree to the general terms of business, which you can read by clicking the link. After reviewing the order, click the button »Confirm purchase/order with payment obligation« to finalize the order and thus complete your purchase. After placing the order, you will receive a confirmation email with all the details of the order.

Step 4: Order placed

In this step, all the details of your purchase are shown, which you can print if needed.

Payment Methods

Cash on delivery upon delivery of the parcel.
By credit card Activa, MasterCard, Visa, Maestro, Diners,
By bank transfer to the account of Okmal d.o.o. according to the issued proforma invoice. When ordering, the customer receives the proforma invoice by email, and the goods are shipped to the customer after the funds are received in the seller's account.
By PAYPAL account
By LEYNPAY installment payment method

As Sport Outlet issues the customer an invoice on a third medium with itemized costs and instructions on how to withdraw from the purchase and return the products, if necessary and possible. The sales contract (order) is stored electronically on the provider's server and is accessible to the customer at any time in their user profile.

Delivery Method

By post our contractual partner GLS d.o.o. takes care of the delivery of ordered goods in the online store As Sport Outlet. All orders will be dispatched after payment is received on the same or at the latest the next working day, if the goods are in stock with us. We do not dispatch goods on Saturdays, Sundays and holidays. If the goods are not in stock, we will inform you as soon as possible about the delivery options, as stated in the delivery terms.
In-store pickup is possible at our store As Sport Outlet, Celovška cesta 172, 1000 Ljubljana, if you select this option when ordering.
You can choose between payment by proforma invoice and by credit card.

Delivery Costs

Slovenia

Delivery is free for all orders over 100,00€
Delivery costs for orders below 100,00€ amount to 5 EUR and are uniform throughout Slovenia.

EU member states

Delivery is free for all orders over 850,00€
Delivery costs for orders below 850,00€ amount to 10,00€ and are uniform for delivery to all EU member states.

We ship goods to other countries only by prior arrangement.

Stock and Supply

In the online store As Sport Outlet we offer items that are in stock with us or with the supplier or manufacturer itself. If an item is in stock with us, the option of the selected item will show «Item will be ready for shipping in 3-7 working days«, meaning the item will be shipped to your address within the next three to seven (3-7) working days.

Since we sell items in parallel in our physical store and online, it may happen that an ordered item is no longer in stock. In this case, you will be notified as soon as possible, and your order/payment will be cancelled.

Discount code

If you have a discount code or a voucher code, you can enter it and click »Apply code«. If you are not yet a registered user, enter your contact details for billing and delivery address at this step as well. In the tab you can choose whether to enter contact details for individuals or legal entities. To continue your purchase, click the »Continue« button.

Returns

The consumer has the right to return goods for any reason within 14 days of receiving them. To do so, notify the company in writing of withdrawal from the contract, at the contact email address: trgovina@assportoutlet.si. You can find the withdrawal form HERE. The consumer must then return the goods to the company within 14 days of the written notice of withdrawal from the purchase, bearing the direct cost of returns themselves. The goods must be undamaged and unused in their original packaging. A copy of the order must be enclosed. The provider will refund the full purchase price (excluding postage) as soon as possible, and no later than 14 days after receiving the consumer's notice of withdrawal from the purchase.

Return of goods as a complaint

If the purchased goods from the AS Sport Outlet online store do not match the properties promised by the seller, or if the seller sent defective products, in the wrong quantity, colour or otherwise deviate from the purchase order, the customer may file a complaint about the goods. You can find the complaint form HERE.

Return of damaged parcels

If the package is physically damaged, contents are missing or it shows signs of opening, the customer must initiate a complaint procedure with Pošta Slovenije or GLS. Together we will make sure the complaint is resolved as quickly as possible.

Material defect

The consumer may exercise their rights arising from a material defect if they notify the seller of the defect within two months from the day the defect was discovered. In the defect notice, the consumer must describe the defect precisely and allow the seller to inspect the item. The company is liable for material defects in goods that appear within two (2) years of discovering the defect, and the company is obliged to respond to the complaint within 8 days.

The seller is not liable for material defects in goods that appear after two years have passed since the item was delivered. A defect is considered to have existed at the time of delivery if it appears within six months of delivery. To enforce a material defect claim, fill out the form you can find HERE.

The right to enforce a material defect on an item is precisely regulated by the provisions of the ZVPot (Consumer Protection Act)

If the goods do not have the properties necessary for their normal use or for sale;
If the goods do not have the properties necessary for the specific use for which the customer is buying them, which was known or should have been known to the seller;
If the goods do not have the properties and qualities that were expressly or tacitly agreed upon or prescribed;
If the seller delivered goods that do not match the sample or model, unless the sample or model was shown only for informational purposes.

Warranty

The manufacturer is, in accordance with the law, obliged to provide the customer with a warranty for the flawless operation of the purchased goods. The customer may claim the warranty directly from the manufacturer or its authorised service. The customer may claim the warranty with the warranty card and the seller's receipt.
The manufacturer is obliged to carry out warranty repairs within 45 days of receiving the goods, otherwise the item must be replaced with another, equivalent and flawless item.
The customer may also claim the warranty from the seller, but in this case too the provision from the previous paragraph applies. Returning goods under warranty is carried out in accordance with the conditions stated by the manufacturer on the warranty card. Shipping costs are always borne by the sender, unless agreed otherwise in advance.

Complaints and disputes

The provider respects the applicable consumer protection legislation. The provider endeavours in every way to fulfil its obligation to establish an effective complaints handling system. Complaints are submitted by email or in writing to the provider's address, which is shown on the provider's website.

The provider is aware that the essential feature of a consumer dispute, at least as far as court resolution is concerned, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to customers/consumers initiating a dispute before a court. Therefore, the provider strives, to the best of its ability, to resolve any disputes amicably.

Notifications

By agreeing to the general terms and conditions at the time of purchase, you consent to occasional notifications about activities via digital channels such as email and mobile communication (SMS, Viber, WhatsApp, etc.).

Protection of personal data

The provider undertakes to permanently protect all personal data of the user in accordance with the principles of the Personal Data Protection Act (ZVOP).
The provider will use personal data exclusively for the purposes of fulfilling orders and informing about promotional offers and news. The seller undertakes not to pass your personal data on to third parties without your prior and express permission.

Out-of-court dispute resolution

In accordance with statutory regulations, Okmal d.o.o. does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that the consumer could initiate under the Act on Out-of-Court Resolution of Consumer Disputes.

Electronic link to the online consumer dispute resolution platform

Okmal d.o.o., as a provider of goods and services engaged in online retail in the Republic of Slovenia, publishes on its website an electronic link to the online consumer dispute resolution platform (ODR). The platform is available to consumers here:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

The above arrangement derives from the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.