Frequently asked questions

Add the product to your cart, choose your delivery and payment method in the cart, review your order and confirm it. Once you place it, you will receive a confirmation email with all the details. You can order as a registered or unregistered user, 24 hours a day, 7 days a week.

At checkout you can pay cash on delivery, by payment card, by pro-forma invoice (bank transfer — we ship the goods once we receive your payment) or with PayPal. When paying with PayPal, the purchase amount is 5% higher, and cash on delivery carries a surcharge that you will see at checkout before confirming your order.

No — only one discount code can be used per purchase.

All prices are in euros and include VAT. Prices in the online store may differ from prices in our physical store at Celovška cesta 172 in Ljubljana.

We sell products in our store and online at the same time, so an ordered product may occasionally sell out. If that happens, we will let you know as soon as possible and cancel the order or payment.

Leanpay installment payment (5 x 0%) is available for higher-priced products, in 3 to 60 installments — you can see the calculation on the product page. If you don't see Leanpay at checkout, call us at 059 104 774 or email us at trgovina@assportoutlet.si.

If the product is in stock, we ship it the same day or at the latest the next business day after receiving your payment; GLS delivery takes 3–7 business days. Delivery within Slovenia is free for orders over 100 €.

Yes, within 14 days of receipt — the goods must be unused and in their original packaging. The process is described on the Returns page.

Of course — call us at 059 104 774, email us at trgovina@assportoutlet.si or visit our store at Celovška cesta 172 (Monday to Friday 10.00–19.00, Saturday 9.00–16.00; closed on Sundays and public holidays).

Delivery within Slovenia with GLS (to your home or a GLS parcel locker) costs 5 € and is free for orders over 100 €. Pickup at our store at Celovška cesta 172 is free. Delivery to EU countries (GLS) costs 10 €; we ship to other countries only by prior arrangement.

If the goods are in stock, we ship orders the same day or at the latest the next business day after receiving your payment. We do not ship on Saturdays, Sundays or public holidays. GLS home delivery takes 3–7 business days.

Yes — choose store pickup. We will email you when your products are ready; you can pick them up at our store at Celovška cesta 172 in Ljubljana (Monday to Friday 10.00–19.00, Saturday 9.00–16.00; closed on Sundays and public holidays).

We ship to EU countries with GLS (10 €). We ship to other countries only by prior arrangement — email us at trgovina@assportoutlet.si.

Yes. Within 14 days of receipt, notify us in writing of your withdrawal from the contract at trgovina@assportoutlet.si (the form is on the Returns page) and return the goods within 14 days of your notice. The goods must be undamaged, unused and in their original packaging, together with a copy of the order; the direct cost of the return is borne by the customer. We refund the purchase price (excluding shipping) within 14 days at the latest.

If the product does not match your order (wrong product, quantity, color …), you can file a complaint — the complaint form is on the Returns page.

If the package is physically damaged, has missing contents or shows signs of having been opened, file a complaint with the delivery service (GLS). Together we will make sure it is resolved as quickly as possible.

You can make a warranty claim with the warranty card and receipt at the manufacturer or its authorized service center, or with us. The manufacturer must carry out the warranty repair within 45 days; otherwise, it replaces the product with an equivalent one. More on the Warranty and material defects page.

Notify us of the defect within two months of the day you discovered it, describe it precisely and allow us to inspect the product. We are liable for material defects for two years from delivery and respond to complaints within 8 days.

The AS Sport Outlet store is at Celovška cesta 172, 1000 Ljubljana — behind McDonald's Šiška. You can find a map on the About us page.

We are open Monday to Friday 10.00–19.00, Saturday 9.00–16.00; closed on Sundays and public holidays.

Yes — at our store at Celovška cesta 172 you can see and try on products, and we will give you expert advice when choosing. You can also call us for advice at 059 104 774.

Call us at 059 104 774 or 051 305 306, or email us at trgovina@assportoutlet.si.

Gift vouchers are available in values of 20 €, 50 € and 100 €. You can choose them in the Gift vouchers category.

You can redeem your gift voucher at our store at Celovška cesta 172 in Ljubljana — just present it to the sales assistant when making your purchase. It must be redeemed in a single purchase and cannot be exchanged for cash.

A gift voucher must be redeemed within one year of the purchase date. An expired or lost voucher cannot be replaced, paid out or extended.

You can redeem your gift voucher at our store at Celovška cesta 172 in Ljubljana — just present it to the sales assistant when making your purchase. It must be redeemed in a single purchase and cannot be exchanged for cash.

Once you have at least 100 points in your account (that equals a 1 € discount). Above this threshold, you can redeem any number of points — no need to wait for round amounts.

Up to 100% of the order value. If you have enough points, you can pay for the order with points alone. You choose how many points to use in the cart before completing your purchase.

Points from a purchase are first pending. They are confirmed once the order has been shipped and paid, and at the latest after 14 days. A canceled order removes the points.

Yes, they are valid for 24 months from the date they were credited. You can see your balance and dates in My account under Loyalty points.

No. Points are calculated on the value of the products (including VAT, after all discounts) — delivery and payment fees are not counted.

Points are credited for online orders placed while signed in to your account — even if you choose in-person pickup at our store at Celovška cesta 172. For purchases at the checkout counter in the store, please ask the sales assistant.

You get 10 points for every review of a product you purchased. You will receive an invitation to leave a review by email a few days after your purchase.

Yes — points are credited to your account, so you need to be signed in when making a purchase. Registration is free and places you under no obligation.

Elan e-bikes are available for rental: Mantis 2 and Mantis 2 W (600 Wh), Venture (630 Wh) and Trailmaker (712 Wh).

Mantis 2 / Mantis 2 W: 33 € for 1 day, 29 €/day for 2–3 days, 25 €/day for 4 days or more. Venture: 29 €, 25 €/day, 21 €/day. Trailmaker: 49 €, 45 €/day, 41 €/day. The price list is on the Bike rental page.

Choose a bike and frame size and send us an inquiry, or call us at 059 104 774 or email us at trgovina@assportoutlet.si. You pick up the bike at our store at Celovška cesta 172.

Yes — expert advice is our strength. Call us at 059 104 774 or visit our store at Celovška cesta 172 in Ljubljana (Monday to Friday 10.00–19.00, Saturday 9.00–16.00; closed on Sundays and public holidays).

As a rule, skis should reach between your chin and eye level. For most Elan skis, the recommended length is 5 to 15 cm less than your height, depending on how you ski: slightly longer for more dynamic skiing, shorter for greater maneuverability. More in the article How to choose the right skis.

Beginners should choose softer, shorter and more forgiving skis that make turning easier. All-mountain skis are the most versatile for different conditions.

These are models that were used for presentations, test days or as display items — most of them for just a few days. All of them have been serviced, inspected and are in excellent technical condition, and their adjustable bindings fit most ski boots.

Boots should fit snugly around your foot but must not cause pain. Wear ski socks when trying them on — when you stand upright, your toes should lightly touch the front. More in the article What to look for when choosing ski boots.

Beginners: softer boots (flex 60–80). Intermediate skiers: medium stiffness (80–100). Advanced skiers and racers: stiffer boots (100+) for precise power transfer.

Turn the pole upside down, grip it just below the basket and place it on the ground — your arm should be bent at the elbow at a right angle (90°). Slightly shorter poles suit freestyle and freeride, while adjustable poles suit ski touring. More in the article How to choose the right ski pole length.

Filter 0–1 for night skiing and fog, filter 2 for changeable weather, filter 3 for sunny days, and filter 4 for extreme mountain conditions. If you ski in varied conditions, choose photochromic goggles. More in the article What do filter categories on ski goggles mean?

Yes — Elan e-bikes (Mantis 2, Mantis 2 W, Venture, Trailmaker) are available for rental from 21 € per day. The price list and inquiry form are on the Bike rental page.

On the Brands page, choose a brand — its page shows our picks and a button to all of the brand's products with filters. You can also pick the brand in the “Brand” filter on any product list.

Yes — in our store at Celovška cesta 172, Ljubljana (Monday to Friday 10.00–19.00, Saturday 9.00–16.00; closed on Sundays and public holidays). If you are looking for a specific model or size, please call us before your visit on 059 104 774.